Contact Us

We’re here to help and support you every step of the way. Contact our client service specialists to discuss your personal banking, business banking, broker or adviser needs.

We’re My Union Masters

A well dressed young woman texting on the phone on her way to the train station.

Manage your account online

Did you know our online banking allows you to do things like open a savings account, activate your credit card and manage your car loans payout figure?

Help Centre

Here you'll find FAQs, help and the support you need to help manage your UMB account.

Chat with us via Socials

Did you know you can reach a member of our team by direct messaging us on our social media networks? We’re available Monday – Friday, 8AM – 5PM Sydney time.

Feedback and Complaints

Providing you with the best customer experience is our priority and your feedback is important to us.

Have some feedback?

We'd love to hear your feedback or suggestions on our products and services.

Have a complaint?

We're sorry to hear you're not satisfied with your experience. Please let us know about it and we'll look into it further.

Additional information

This information has been prepared by My Union MastersBank Limited AFSL and Australian Credit Licence 237502 (MBL) and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate for you. Lending criteria, fees and T&Cs apply.

Government Guarantee: The Australian Government guarantees aggregated deposits with Australian authorised deposit-taking institutions, including My Union Masters Bank, of up to $A250,000. In September 2011 the Australian Government announced a number of changes to the Financial Claims Scheme (Government Guarantee). From 1 February 2012, a guarantee cap of $250,000 per account holder per institution will apply, subject to the continued advice of financial regulators that this remains appropriate. Further information about the Government Guarantee can be obtained from the APRA website at

Apple, the Apple logo & iPhone are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Android, Google Pay, Google Chrome and the Google Logo are trademarks of Google LLC.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

Our internet banking platform has won a Mozo Experts Choice Award in the Internet Banking category for 2019/2020.